Shipping policy
Shipping Policy
Last updated: September 1, 2026
Thank you for shopping with FreeWink. This Shipping Policy explains our shipping destinations, shipping costs, order processing times, estimated delivery times, tracking, and other important delivery information.
1. Shipping Destinations
FreeWink currently provides standard shipping only to eligible physical street addresses within the 48 contiguous United States and Washington, D.C.
We currently do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- American Samoa
- Northern Mariana Islands
- Other U.S. territories or U.S. Minor Outlying Islands
- P.O. boxes
- APO, FPO, or DPO addresses
- International destinations outside the United States
Orders are fulfilled from our U.S. fulfillment location:
Wingocean Logistics INC
10317 Birtcher Dr, Dock 7-9
Jurupa Valley, CA 91752
United States
If our available shipping regions change, we will update this Shipping Policy accordingly.
2. Shipping Costs
FreeWink provides free standard shipping on orders delivered to eligible addresses within the 48 contiguous United States and Washington, D.C.
There is no minimum order value required to qualify for free standard shipping.
3. Order Processing Time
Orders are typically processed within 1–2 business days.
Our regular order processing days are Monday through Friday, excluding applicable holidays.
Order Cutoff Time
Our daily order cutoff time is 2:00 PM Pacific Time (PT).
Orders received after 2:00 PM PT will generally begin processing on the following business day. Orders placed on weekends or applicable holidays will generally begin processing on the next business day.
4. Estimated Delivery Time
Orders are typically processed within 1–2 business days. After an order has been processed and handed over to the carrier, standard transit time is typically 5–7 business days.
The total estimated delivery time is 6–9 business days, consisting of 1–2 business days of order processing time and 5–7 business days of carrier transit time.
Business days are Monday through Friday, excluding holidays. Delivery times are estimates and may vary due to the destination, carrier operations, severe weather, holidays, service interruptions, or other circumstances beyond our reasonable control.
5. Estimated Total Delivery Time
The estimated total delivery time for free standard shipping is 6–9 business days.
This estimate consists of:
- Order processing: 1–2 business days
- Carrier transit: 5–7 business days
The estimated delivery period begins when the order is placed. Weekends, holidays, address verification, carrier delays, and exceptional circumstances may affect the final delivery date.
6. Shipping Carriers
Depending on the product, destination, package size, and fulfillment requirements, orders may be delivered by established shipping carriers or logistics providers. The carrier may vary by order.
When tracking information is available, it will be provided after the order has shipped.
7. Order Tracking
Once your order has shipped, you will generally receive a shipping confirmation containing the available tracking information.
Please allow some time for the carrier's tracking system to update after the shipping label has been created.
If your tracking information has not updated for an extended period or you believe there is a delivery problem, please contact us at support@freewink.us.
8. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review the following information before submitting your order:
- Recipient name
- Physical street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
- Contact telephone number
If you notice an error in your shipping address, please contact us as soon as possible at support@freewink.us.
We will make reasonable efforts to correct the address before shipment. However, we cannot guarantee that an address can be changed after the order has entered fulfillment or has been handed over to the carrier.
Where permitted by applicable law, additional shipping costs caused by an incorrect or incomplete address may be the customer's responsibility.
9. Delivery Delays
Most orders are delivered within the estimated delivery window. However, occasional delays may occur due to circumstances outside our reasonable control, including:
- Severe weather
- Carrier service disruptions
- Holidays
- High-volume shipping periods
- Natural disasters
- Incorrect or incomplete delivery information
- Other transportation or logistical disruptions
If we become aware of a material delay affecting your order, we will make reasonable efforts to provide updated information.
10. Lost, Missing, or Damaged Shipments
If the tracking information shows that your package has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With building management or reception staff, if applicable
- With the shipping carrier
If you still cannot locate the shipment, contact us at support@freewink.us.
If your package arrives with visible shipping damage, please retain the original packaging and contact us promptly. Include photographs of the package and product so that our support team can review the situation and assist you.
11. Duties, Customs, and Taxes
Orders shipped from our U.S. fulfillment location to eligible addresses within the 48 contiguous United States and Washington, D.C. are domestic shipments and are generally not subject to import customs duties.
Customers are responsible for any applicable state or local taxes collected during checkout as required by law.
FreeWink currently does not offer international shipping through https://freewink.us.
12. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at support@freewink.us.
Cancellation requests received before the order has entered shipment processing may be accommodated.
Once an order has been handed over to the shipping carrier, it can no longer be canceled as an unshipped order. The order may instead be subject to our Return & Refund Policy.
13. Shipping and Return Costs
Standard outbound shipping to eligible addresses within the 48 contiguous United States and Washington, D.C. is free.
Responsibility for return shipping costs depends on the reason for the return.
For complete information about defective products, non-defective returns, return shipping costs, and refunds, please review our Return & Refund Policy at:
https://freewink.us/policies/refund-policy
14. Contact Us
For shipping, tracking, or delivery questions, please contact:
FreeWink
Operated by HONG KONG NEWBEST TRADING LIMITED
Registered business address (not a return address):
ROOM D5, 5/F., KING YIP FACTORY BUILDING
NO. 59 KING YIP STREET
KWUN TONG, KOWLOON
HONG KONG
Email: support@freewink.us
Website: https://freewink.us
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time (PT)
Typical response time:
Within 1 business day